Return and Refund Policy for Manasi Collections
Introduction
Welcome to Manasi Collections! Our return and refund policy outlines the rules and procedures for returning purchased goods and receiving refunds. By making a purchase from our store, you agree to comply with the terms outlined below. If you have any questions, feel free to contact our customer service team.
Eligibility for Returns
- Unused and Unworn Items: To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
- Timeframe: You have 7 days from the date of delivery to initiate a return.
How to Initiate a Return
- Contact Us: To start the return process, please contact our customer service team via email at [customer service email] or by phone at [customer service phone number]. Provide your order number and details about the item you wish to return.
- Return Authorization: We will provide you with a return authorization number and instructions on how to proceed.
Return Shipping
- Cost Responsibility: The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, damaged item).
- Shipping Method: Please use a trackable shipping method to ensure safe delivery of the returned item.
Refunds
- Processing Time: Once we receive the returned item, we will inspect it and process your refund within 4-5 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
Exclusions
- Non-Returnable Items:
- Gift cards
- Customized or personalized items
- Perishable goods
- Final Sale Items: Some items are marked as final sale and are not eligible for returns or refunds.
Damaged or Defective Items
- Reporting Damages: If your item arrives damaged or defective, please contact us immediately. Provide photos of the damaged item and packaging.
- Replacement or Refund: We will either send a replacement or issue a refund, depending on the circumstances.
Cancellations
- Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. If the order has not shipped, we will cancel it and issue a refund.
Contact Us
If you have any questions about our return and refund policy, please reach out to our customer service team at [customer service email] or [customer service phone number].
